At Golden Paws Puppies, we are committed to providing our customers with healthy and happy
puppies. We understand that bringing a new furry family member into your home is a significant
decision, and we want you to have peace of mind throughout the process. That’s why we offer
the following quality guarantees and return policies:
Health Guarantee:
We guarantee the health of our puppies at the time of sale. Each puppy undergoes a thorough
veterinary examination before leaving our care. If, within the first 72 hours after the purchase,
your veterinarian finds any life-threatening health issues that were not disclosed at the time of
sale, we will offer you the option of a full refund or a replacement puppy, subject to availability.
Genetic Health Guarantee:
We take great care in breeding our puppies to minimize the risk of genetic health issues. In the
unfortunate event that your puppy is diagnosed with a hereditary genetic health problem within
one year from the date of purchase, we will work with you to find a suitable solution, which may
include a refund or a replacement puppy, subject to our discretion.
Return Policy:
We understand that sometimes unforeseen circumstances can arise after bringing a puppy home.
If for any important and compelling reason you find that you are unable to keep the puppy within
the first 14 days of purchase, we offer a return policy. Here’s how it works:
Contact Us: Please get in touch with our team within 14 days of purchase to initiate the return
process.
Health Check: The puppy must be examined by a licensed veterinarian within this 14-day period.
If any health issues are found during this examination, please provide the veterinarian’s written
report.
Return in Good Health: The puppy must be returned in good health, with all required
vaccinations up to date.
Refund Process: Upon successful completion of the return process, we will issue a refund of the
purchase price minus a restocking fee.
Please note that the return policy does not apply if the puppy has been mistreated, neglected, or
subjected to any form of harm.
At Golden Paws Puppies, we are dedicated to ensuring the well-being of our puppies and the
satisfaction of our customers. If you have any questions or concerns regarding our guarantees
and return policy, please feel free to reach out to our friendly team. Your happiness and the
happiness of our puppies are our top priorities.
Thank you for considering Golden Paws Puppies as your trusted source for adorable and healthy
puppies in Canada.
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